# Troubleshooting Proxy Issues

{% hint style="danger" %}
**DEPRECATED:** The tjCSL Library Proxy has been deprecated. The information on this site is preserved for documentation and historical purposes. Please check the Google CASA setup [here](https://guides.tjhsst.edu/library/casa).
{% endhint %}

## On all operating systems:

1. Make sure you've cleared your cache as per the instructions for your browser/operating system.
2. When you are prompted to enter your username and password, make sure to enter the password you use to login to Ion.

## On Windows:

1. If you're using Chrome or Edge, try these steps:
   1. Open the Settings app.
   2. Navigate to Network & Internet > Proxy.
   3. Enable "Use setup script."
      1. Enter "<https://pac.tjhsst.edu/>" into the "Script address" box.
   4. Click "Save."
   5. Close Settings, reopen it, navigate back to the proxy settings, and make sure that the settings are still there.
   6. If the settings have been reset, then this is a known Windows issue. Unfortunately, the only confirmed solution is to [use Firefox](https://guides.tjhsst.edu/library/proxy-setup/firefox), which allows you to use different proxy settings from the rest of the system.
      1. Temporarily disabling Windows Defender (and any other antivirus software you have installed) while you access databases *might* work.

If you require further assistance, please email <sysadmins@tjhsst.edu>. Please provide a detailed description of your issue, including your operating system/browsers, in order for us to better assist you.


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# Agent Instructions: Querying This Documentation

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Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://guides.tjhsst.edu/library/proxy-setup/troubleshooting-proxy-issues.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.